ROA Accreditation Scheme

RELAUNCHED FOR 2022

The pinnacle of racehorse ownership is going racing with a runner. The raceday experience should be an enjoyable one, and many racecourses offer owners with a runner an unforgettable day.

The ROA Racecourse Quality Mark was introduced in 2019 and awards Accreditation status to racecourses who achieve a minimum standard of performance. 

The ROA Racecourse Accreditation Scheme is assessed by AA Hospitality Services, who provide an independent and objective assessment of the raceday experience across all racecourses (Newmarket Rowley Mile and July courses are assessed separately).  The assessment measures 50 aspects of the raceday, applying a number of criteria including:

  • Prize money metrics
  • Pre-Raceday Communications
  • Arrival
  • Staff
  • Owners & Trainers facilities
  • Food and drink
  • Post-race Experience

All assessment areas are graded 1-5, and converted to a % score

The Quality Mark is awarded on the achievement of a qualifying minimum percentage.  In 2019 the ROA Quality Mark was developed with a “Pass Mark” of 60%, however in order to recognise the evolution of the scheme and service expectations the ROA have recommended that the 2022 Quality Mark is awarded on the basis of achieving a score of 70%.  Reference will also be made to the recommendations delivered to racecourses in the 2019 ROA Quality Mark reports, and whether these have been considered and delivered against.   

  • The impact of any potential future Covid measures will be incorporated as required within the 2022 ROA Quality Mark.  
  • Racecourses achieving at least 80% are also assessed for the ROA Gold Standard.  The top performing racecourses would also receive recognition via an ROA Gold Standard.  These would be awarded by the ROA Gold Standard Committee with reference to: 
  • Quality Mark scores 
  • ROA Member feedback 
  • Reference to NARS Racecourse Assessments  

The full criteria for the 2022 Racecourse Quality Mark can be found here: Quality Mark - Criteria Checklist.pdf 1

 

ROA GOLD STANDARD

The ROA Gold Standard has celebrated racecourse performance since 2006, rewarding and recognising those tracks that provide an excellent experience to owners with a runner on the day. 

The ROA Gold Standard has continued to evolve and develop since its inception, and now runs in parallel to the ROA Racecourse Accreditation Scheme,

Racecourses achieving at least 80% under the Accreditation Scheme are also assessed for the ROA Gold Standard.  The top-performing racecourses would also receive recognition.  These would be awarded by the ROA Gold Standard Committee with reference to: 

  • Accreditation Scheme scores 
  • Owner feedback 
  • Reference to NARS Racecourse Assessments  

The Gold Standard Award focuses on the more subjective aspects of the raceday experience; those elements that “surprise and delight” and are truly memorable.  It also looks at how all ownership types and level of involvement are treated - from the syndicate member to the sole owner.

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